Cancellation Policy

A credit card or gift card is required to hold your appointment. Your appointment time is reserved specifically for you. To reschedule or cancel an appointment, please contact the studio with at least 24 hours' notice. A late cancellation fee equal to $5.00 per 15 minutes of the scheduled appointment length is charged for any cancellation received with less than 24 hours' notice. For fees, see pricing table.

This policy also applies in the case that a client fails to notify the studio of the late cancellation and subsequently does not show up for the appointment; it applies to appointments booked within the 24-hour cancellation window itself; it applies when an appointment must be shortened by 15 minutes or more due to a significantly late arrival of the client.

Lastly, this policy applies if a client arrives for an appointment and services cannot be performed due to information not previously disclosed at the time of booking (e.g. gender preference, serious injury or health condition, etc.) or because a client declines to follow studio policies and/or COVID-19 safety procedures.

Following three late cancellations, any subsequent appointment(s) must be prepaid in full at the time of booking. If the appointment is late-canceled, the full value of the appointment is due.