A credit card or gift card is required to hold your appointment. Your appointment time is reserved specifically for you. To reschedule or cancel an appointment, please contact the studio with at least 24 hours' notice. A late cancellation fee equal to $5.00 per 15 minutes of the scheduled appointment length is charged for any cancellation received with less than 24 hours' notice. For fees, see pricing table.

This policy also applies to appointments booked within the 24-hour cancellation window itself; it applies when an appointment must be shortened by 15 minutes or more due to a significantly late arrival of the client; and it applies if a client arrives for an appointment and services cannot be performed due to information not previously disclosed at the time of booking (e.g. gender preference, serious injury or health condition, etc.) or because a client declines to follow studio policies and/or COVID-19 safety procedures.

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Consecutive Late Cancellations

Following two late cancellations, any subsequent appointment(s) must be prepaid in full at the time of booking; if the third appointment is late-canceled, the full value of the appointment is due.

 

No-Call/No-Show

In the case that a client fails to notify the studio of a late cancellation and subsequently does not show up for the appointment (i.e. the client is a "no-call/no show") the studio reserves the right to increase the fee to 50% of the appointment value and/or require payment upfront for any subsequent appointments.